DIAA is Hiring: FT Victim Service Advocate
Deaf Iowans Against Abuse
Victim Service Advocate
Job Title: Full Time Victim Service Advocate
Function: Under the direction of Deaf Iowans Against Abuse’s Executive Director, the Victim Service Advocate provides direct services to deaf, hard of hearing and deaf-blind victims in the State of Iowa. Advocate will provide direct services in person, through videophone, or text communications. The Advocate will work on an as needed basis within the limits of the grant.
Reports to: Deaf Iowans Against Abuse’s Executive Director
Hours & Availability:
- Full time – 40 hours a week
- Available to travel statewide as needed
- Provides comprehensive 1:1 peer consulting through a victim-based platform.
- Provides assistance in safety planning, filing order of protection, court appearances and assistance with other victim service forms.
- Provides outreach information, referrals to appropriate needed services and advocacy in securing American Sign Language interpreters for services.
- Provides support to court related hearings, shelter placements and other referred collaborative hearing settings
- Provides accurate documentation of daily interaction, appropriate reporting of services, filing appropriate documents and following up as needed.
- Provides advocacy during office hours directly and crisis calls as needed through videophone or text messages.
- Educates through outreach, presentations, trainings and workshops.
- Be fluent in sign language; multilingual preferred
- Possess excellent expressive communication skills (sign language and/or spoken English
- Possess excellent writing skills, which include the ability to compose varied correspondence in a precise, accurate and easily understandable manner
- Excel at problem-solving
- Have strong interpersonal and organizational skills and be able to work confidently with diverse groups of people and handle difficult and/or sensitive situations tactfully
- Have initiative, creativity and motivation, including ability to work under pressure and with deadlines
- Coordinate and assist with community outreach events
- Be able to travel state wide
- Agree to one-year service commitment
- Assist with monthly newsletters for staff and social media outreach
- Based in Des Moines, Iowa outreach office
- Other office duties as assigned
Knowledge, Skills and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
- Demonstrate ability to communicate fluently in American Sign Language and other communication modes
- Must have strong commitment to innovative thinking, problem solving and implementing system advocacy for deaf/hard of hearing adults
- Must have strong ability to work with complex cases, free of biases and work independently without direct supervision
- Must have own transportation and be willing to work evenings and weekends
- Ability to work in a bilingual-bicultural team environment
- High School diploma/GED
- Bachelor’s degree preferred or equivalent proven work history in advocacy work or working with Deaf, Hard of Hearing and Deaf-blind community
- Proficient signed communication
- Valid Driver’s license and proof of vehicle insurance
- 40 hours deaf and hearing advocacy training
Work Environment / Physical Requirements
This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a standard office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to sit, interact collaboratively with the team and stakeholders and communicate via video phone or phone. The employee may be required to occasionally life and/or move up to 20 pounds.
Submit Resume and Cover Letter to Jennifer at firstname.lastname@example.org